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Terms & Conditions

Key Points - Updated July 2026

While at the holiday park, it is important that all members of your group adhere to the site rules

PAYMENTS

  • We require a £50 deposit per week booked to secure your dates

  • Full payment must be received 6 weeks before the start date of the holiday.  We will contact you to request payment. If you are unable to continue with the booking the deposit is retained and the dates are released for sale.

​SECURITY BOND - REFUNDABLE

  • A £50 refundable security bond will be added to the holiday cost.  It will be refunded within 7 days of your departure as long as you have left the property as you found it, in a clean and tidy condition, free of damage.

  • There are maintenance cards in the property - if anything breaks while you are there please let us know straight away so that we can arrange for it to be fixed.

​CANCELLATIONS

  • If you cancel your holiday less than 6 weeks prior to your start date the following deductions with apply

    • If you cancel 6 weeks prior to arrival - deposit retained.

    • If you cancel after this 100% of the holiday cost will be retained.

    • We would suggest that you take out holiday insurance to cover any risk of you having to cancel

​ELECTRIC CAR CHARGING

  • It is important that you understand that it is against the Park rules to charge your car or any form of electrical vehicle (motobility scooter etc) from the domestic electrical supply within the caravan / lodge

  • If you are found to have ignored this Park rule your security bond will be withheld and we will charge you for the electricity used

​GENERAL

  • Each park has strict rules about no male or female groups and the lead guest must be over 25 years of age

  • No smoking or vaping in the property

  • We and the Park Management reserve the right to terminate any holiday if the general behaviour or noise level of any party is unacceptable, if the no. of guests exceeds those listed on your booking form or complaints have been received.  No money will be refunded in this circumstance

  • Please leave the property in the same condition as you found it

  • Always dispose of your rubbish in the large wheelie bins located close to your property  

​PET FRIENDLY PROPERTIES

  • Please keep your furry friends confined to the lounge / kitchen / dining areas (out of the bedrooms)

  • If you do let your fur babies into the bedrooms can you hoover before you leave  

  • Please bring your own duvet cover if your dog is allowed to sleep on the bed

  • We supply covers for the sofas - but if returning from a walk and your furry friend is wet / sandy / muddy please keep them off of the furniture until they are dry

  • Please pick up after your dog - that includes when you are out and about - Keep Cornwall Looking Good!

  • Please never ever leave your furry friends unattended in the property.  They may become distressed at being in a strange environment and cause damage.  Remember that even on dull summer days the caravans can heat up to over 25 degrees, which would cause your dog severe distress.

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